Privacy Policy

Last updated: 12 September 2026

Languesol International Limited ("Languesol", "we", "us", or "our") is a Jamaican-registered language travel agency that helps students arrange language-study programmes and related travel services.

Our services may include arranging enrolment with language schools, accommodation, airport transfers and other ground transportation, excursions, outings, activities and other services connected with a student's language-learning experience.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make an enquiry, book a programme, travel with us, or otherwise use our services.

We are committed to handling personal information responsibly and in accordance with applicable Jamaican law, including the Data Protection Act, 2020 and applicable regulations and requirements issued under it.

1. Who We Are

The organisation responsible for the personal information described in this Privacy Policy is:

Languesol International Limited

Website: https://www.languesolinternational.com

Email: info@languesolinternational.com

Registered address: 115 Hope Road, Liguanea Post Mall #197, Kingston 6, St. Andrew Jamaica

For the purposes of applicable Jamaican data-protection law, Languesol acts as a data controller in relation to personal information that we collect and determine how and why to process.

2. Information We Collect

The information we collect depends on the services you request and your relationship with us.

A. Student and customer information

When you enquire about or book a language programme, we may collect information such as:

• full name;

• date of birth or age;

• gender, where relevant to a booking or service;

• nationality;

• country and city of residence;

• email address;

• telephone number;

• emergency contact details;

• travel dates;

• language-learning preferences and requirements;

• language level and educational information relevant to your programme;

• accommodation preferences;

• dietary requirements;

• accessibility or mobility requirements;

• information necessary to arrange transportation and activities; and

• other information reasonably necessary to arrange your programme.

B. Travel and booking information

Where necessary to arrange your trip, we may collect information such as:

• arrival and departure dates;

• flight or other travel details;

• airport information;

• accommodation details;

• transportation requirements;

• language-school enrolment information;

• excursion and activity selections; and

• other information required by our service providers to fulfil your booking.

Where a service provider requires specific information in order to provide a service, we will only provide information reasonably necessary for that purpose.

C. Information about minors

Some of our customers may be under 18 years of age.

Where a student is a minor, we may collect information about the student and their parent, guardian or other responsible adult, including contact details and emergency-contact information.

We may also require information and permissions from a parent or legal guardian where appropriate.

We take additional care when handling information relating to minors and will only collect and use information that is reasonably necessary to provide the requested services, meet safety requirements and fulfil our legal or contractual obligations.

D. Health, dietary and accessibility information

In some circumstances, students may voluntarily provide information concerning:

• allergies;

• medical conditions;

• medication or medical needs;

• dietary restrictions;

• disabilities;

• mobility requirements;

• accessibility requirements; or

• other information necessary to safely provide a service.

Some of this information may constitute sensitive personal data under applicable law.

We will only request or use such information where it is reasonably necessary for a specific purpose, such as arranging appropriate accommodation, transportation, activities, meals or emergency assistance.

Where consent is required by law, we will obtain appropriate consent before processing such information.

E. Information collected through our website

When you visit our website, we may automatically collect technical information such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• pages visited;

• date and time of visits;

• referring website;

• approximate location derived from your IP address; and

• information about how you interact with our website.

3. How We Use Your Information

We use personal information primarily to provide and administer our language travel services.

This may include using information to:

• respond to enquiries;

• prepare quotations and programme options;

• register students with language schools;

• arrange accommodation;

• arrange airport transfers and other transportation;

• arrange excursions, outings and activities;

• communicate with students, parents, guardians and emergency contacts;

• communicate with language schools and other service providers;

• manage bookings and changes;

• provide information necessary for a student's participation in a programme;

• respond to emergencies or safety concerns;

• accommodate relevant dietary, accessibility or medical requirements;

• process payments and maintain business records;

• provide customer support;

• improve our services and website;

• prevent fraud or misuse;

• protect the safety and security of our customers and staff;

• comply with applicable laws or lawful requests from authorities; and

• establish, exercise or defend our legal rights.

We will use personal information only for purposes that are reasonably connected to the purpose for which it was collected, unless otherwise permitted or required by law.

4. Sharing Information With Language Schools and Service Providers

An important part of Languesol's role is arranging services with third parties on behalf of our students.

Depending on the programme you book, we may therefore share relevant personal information with:

• language schools and educational institutions;

• accommodation providers;

• airport-transfer companies;

• taxi, shuttle and other transportation providers;

• tour and excursion operators;

• activity providers;

• local representatives or programme coordinators;

• emergency or medical assistance providers where necessary;

• insurance providers where applicable;

• payment and financial-service providers;

• technology and booking-system providers; and

• other suppliers necessary to deliver the services you have requested.

For example, if you book a language course and airport transfer through Languesol, we may provide the language school with the information necessary to enrol you and provide the school with relevant information about your programme. We may provide your arrival details and relevant contact information to the transportation provider arranging your transfer.

We aim to share only the information reasonably necessary for the particular service.

We do not sell student or customer personal information.

5. Information Provided to Us by Schools, Parents or Other Persons

We may receive personal information from people other than the student, including:

• parents or legal guardians;

• employers or sponsoring organisations;

• language schools;

• educational institutions;

• travel partners;

• accommodation providers; and

• other authorised representatives.

Where we receive personal information from another person or organisation, we will handle it in accordance with applicable law and this Privacy Policy.

6. Consent and Other Legal Grounds

We will collect and use personal information fairly and lawfully.

Depending on the circumstances, we may process information because:

• you have provided consent;

• processing is necessary to provide a service you have requested;

• processing is necessary to arrange or administer a booking;

• processing is necessary to comply with a legal obligation;

• processing is necessary to protect the safety or vital interests of an individual;

• processing is necessary to protect our rights or legitimate business interests; or

• processing is otherwise permitted or required under Jamaican law.

Where we rely on consent, you may withdraw your consent where applicable.

However, withdrawing consent may mean that we cannot provide a particular service where the information is necessary to arrange that service.

For example, if you do not provide information required by a language school, accommodation provider or transportation company to fulfil a booking, we may not be able to complete that booking.

7. International Transfers and Overseas Service Providers

Because Languesol arranges international language travel, personal information may need to be shared with organisations located outside Jamaica.

For example, a language school, accommodation provider or transportation provider may be located in another country.

Where personal information is transferred outside Jamaica, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable Jamaican data-protection requirements.

Where appropriate, this may include relying on an adequate level of protection in the destination country, obtaining consent, using contractual protections, or relying on another lawful basis or exception permitted by Jamaican law.

International transfers may be necessary to fulfil the travel or language programme you have requested.

8. Sensitive Personal Information

We recognise that some information provided by students may be particularly sensitive.

This may include information concerning:

• health or medical conditions;

• allergies;

• disabilities or accessibility needs;

• dietary requirements where these reveal health or religious information;

• emergency information; or

• other information classified as sensitive personal data under applicable law.

We will only collect and use sensitive information where there is a legitimate and necessary reason to do so.

For example, if a student tells us about a serious allergy, we may need to provide relevant information to the accommodation provider, language school or activity provider so that reasonable arrangements can be made for the student's safety.

We will seek to limit the information shared to what is reasonably necessary for the particular purpose.

9. Parents, Guardians and Emergency Contacts

Where appropriate, we may collect and use information about parents, legal guardians and emergency contacts.

This information may be used to:

• obtain required permissions;

• communicate about a student's booking;

• provide updates concerning a minor;

• respond to emergencies;

• assist with travel arrangements; or

• otherwise provide the services requested.

By providing another person's personal information to us, you should ensure that you are authorised to provide that information and that the person is aware that their information is being provided to Languesol.

10. Marketing Communications

We may occasionally send information about Languesol, language programmes, destinations, offers, events or other services that may be of interest to you.

Where required, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We will not require you to continue receiving marketing communications as a condition of booking our services.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies.

These technologies may be used to:

• operate the website;

• remember preferences;

• improve website functionality;

• understand website traffic and usage;

• monitor website performance;

• maintain security; and

• support marketing activities where applicable.

We may use third-party analytics services such as Google Analytics.

You can manage or disable cookies through your browser settings. Certain cookies may be necessary for the website to function properly.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

12. Payment Information

Where you make a payment to Languesol, payment information may be processed by our payment provider or financial institution.

Where payment information is handled by a third-party payment provider, that provider may process your information under its own privacy policy and terms.

Languesol does not intend to retain full payment-card details unless this is specifically necessary and lawfully permitted.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;

• unauthorised disclosure;

• unlawful processing;

• accidental loss;

• destruction; and

• damage or alteration.

Depending on the circumstances, these measures may include:

• restricting access to personal information;

• using passwords and authentication controls;

• maintaining appropriate security software;

• using encryption where appropriate;

• training personnel who handle personal information;

• selecting service providers with appropriate security measures; and

• securely deleting or disposing of information when it is no longer required.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Where a personal-data breach occurs, we will take appropriate steps to investigate and respond and will make any notifications required by applicable law.

14. How Long We Keep Your Information

We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for any longer period required by law.

For student and booking information, this may mean retaining information for the duration of the booking and for a reasonable period afterwards to:

• maintain business and financial records;

• resolve disputes;

• respond to enquiries or complaints;

• meet accounting or legal requirements;

• establish or defend legal claims; or

• comply with regulatory requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised as appropriate.

We will periodically review the information we hold and dispose of information that is no longer necessary.

15. Your Rights

Subject to applicable Jamaican law, you may have rights concerning your personal information, including the right to:

• be informed about how your information is being processed;

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request restriction of certain processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• request portability of your information where applicable; and

• object to certain decisions made solely through automated processing.

The availability of a particular right may depend on the circumstances and applicable legal requirements.

16. Requests for Access or Correction

If you would like to request access to your personal information or ask us to correct information that is inaccurate or incomplete, please contact us using the details below.

We may need to verify your identity before providing information or making changes.

We will deal with requests in accordance with the requirements and timeframes established by applicable Jamaican law.

17. Children and Students Under 18

Because language travel programmes may exceptionally involve students under 18, we take particular care with information relating to minors.

Where appropriate, we may require information or consent from a parent or legal guardian before accepting or administering a booking.

We may share relevant information about a minor with language schools, accommodation providers, transportation providers, activity providers, programme coordinators and emergency contacts where necessary to provide the programme and ensure the student's welfare and safety.

We will seek to limit the information shared to what is reasonably necessary.

18. Third-Party Websites

Our website may contain links to websites operated by language schools, travel providers, accommodation providers or other third parties.

Those websites are not controlled by Languesol and are subject to their own privacy policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information directly to that organisation.

19. Complaints

If you have concerns about how Languesol handles your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You may also contact the Office of the Information Commissioner of Jamaica (OIC) regarding your rights under the Data Protection Act.

The OIC oversees Jamaica's data-protection framework and provides information concerning data-subject rights and complaints.

Website: https://www.oic.gov.jm

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services;

• our business practices;

• technology;

• our service providers; or

• applicable laws and regulations.

When we update this Privacy Policy, we will change the "Last updated" date at the top of the policy.

Where appropriate, we may provide additional notice of significant changes.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about the way Languesol handles personal information, please contact us:

Languesol International Limited

Email: info@languesolinternational.com

Registered address: 115 Hope Road, Liguanea Post Mall #197, Kingston 6, St. Andrew Jamaica

Phone number: +1876 330 3107

Website: https://www.languesolinternational.com

Last updated: 12 September 2026